AI Chatbot

Challenge: PulsePay was experiencing a surge in user activity across their digital wallet platform, leading to an overwhelming number of customer service requests. Their human support team was unable to keep up with demand, resulting in long wait times, reduced user satisfaction, and operational inefficiencies during peak hours.

Solution:
Techbots designed and deployed a custom AI-powered chatbot that handled over 80 categories of user queries. The chatbot was integrated with their dashboard and CRM system for seamless support handoff when needed. It provided 24/7 automated assistance, learned from interactions using NLP (Natural Language Processing), and reduced dependency on human agents.